Please read our returns policy to make sure you qualify for a return before you start.

To submit your online return, make sure you have a copy of your order number and the delivery postcode.

We value your feedback: You will be prompted to select a reason for your return and leave comments which will be relayed back to our design team. So that we can provide you with a seamless returns process, a $10 return shipping and handling fee will be deducted from any refund request to cover the cost of the traceable returns label provided by our returns team. This ensures our team has full visibility of your return during its journey back to our warehouse and provides warranty if your return is deemed lost or damaged in transit.

Then all you need to do is lodge your pre-paid parcel at your local Post Office. This $10 fee will not apply to store credit returns or exchanges.

The most sustainable way to return your item back to us is to re-use your compostable globetrottersiraconlineusa satchel which features an extra adhesive strip.

We aim to process returns within 5-7 business days of receiving it back at our warehouse. Please track your return and if it has not been processed within 5-7 business days of delivery, please contact our customer care team to follow up. Otherwise, our customer care team will contact you via email once your return is completed.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

We will accept your full priced garment(s) back for a refund, exchange or credit note within 30 days from the dispatch date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

Any items marked as 'Sale' are considered as 'Final Sale' and are not eligible for a return, exchange or credit note. We suggest checking your measurements or contacting our customer care team for sizing advice ahead of purchasing.

Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at globetrottersiraconlineusa customer support email.

At times we may run flash sales and promotions, these will have their own terms and conditions as set out in the communication. Swimwear must be returned with the hygiene stickers intact and in original condition. Items received outside this period may not be accepted.

If you wish to return an already exchanged full priced item, we will accept it back for a store credit only, 30 days from the purchase date for all Australian orders. Otherwise, 30 days from the delivery date for any customers who reside outside of Australia.

 If you receive an item that has been damaged or faulty, we will request images for our quality assurance team who will then offer a reasonable outcome, in the form of a replacement, partial refund or return within 90 days of the purchase date.

If you receive an item that is not listed on your order confirmation, we will arrange to send the correct item to you and cover the cost of the return shipping of the incorrect style as long as we are made aware within 30 days of the purchase date.

We will accept your full priced or pre-order return for a refund back to the original payment method(s) minus a $10 shipping and handling fee. If you have used more than one payment method, the exact amounts will be returned to those methods. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.

We will accept your full priced or pre-order return for a credit note which will be held in the form of an e-gift card. Our credit notes are valid for 12 months and can be used both online and in our Byron boutique. Please note that any discounts applied to your original order are single use and can not be transferred or refunded.

We will accept your full priced or pre-order return for an exchange. During the return submission process, you can select the item you wish to exchange for and if a difference is owing, you will be directed to the checkout where you can complete your purchase using stripe payments. Your exchange order will be reserved and held for you until your return has been received and processed at our HQ, at which point you will receive a tracking notification to let you know your order is on the way. Please note that any discounts applied to your original order are single use and can not be transferred.

If you’ve purchased one of our garments from a stockist, you will need to contact them directly to check their returns policy and arrange a return.

Please contact us to advise of your return and for further details. For International returns, you will be responsible for shipping and handling charges to return any unwanted items unless deemed faulty. If returning more than one order, please make this clear when returning.

Return Address: globetrottersiraconlineusa Clothing - Unit 10, 4 Banksia Drive, Byron Bay, New South Wales, Australia 2481

We highly recommended using a traceable postage service as we cannot process the return if not received.

If a parcel is rejected at customs due to change of mind, we reserve the right to withhold duties and taxes incurred from your refund once it has been returned to us.

We will accept your full-priced item(s) for an exchange or credit note 30 days from the purchase date.

Sadly, we do not accept returns for items purchased on sale. This includes returns for an exchange or credit note. We suggest that you try these garments on before purchasing.

Refunds will be issued for items that are deemed damaged or faulty by our boutique team.

We will accept your full-priced item back for an exchange of an item of the same value or higher and the difference will be charged to your choice of payment method.

Why should I sell my items on Circulate?
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple- list items straight from your order history. Circulate is the official marketplace for buying and selling your pre-loved products from globetrottersiraconlineusa. This is where our community lives, and where YOU the customer can interact with one another. It is crucial for everyone to do their part in minimising waste - buying and selling pre-loved items to keep them out of landfills is a great way to start!

Our commitment to Mother Earth: Repair and reuse to replace disposability. We are all in this together.

How do I sell my pre-loved item?
Log into your globetrottersiraconlineusa account (create an account if you don’t have one) and click "Sell Circulate".
Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
globetrottersiraconlineusa reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!

What if my item is not in my purchase history?
Not a problem! If you received a globetrottersiraconlineusa item as a gift, purchased from a third-party seller, or anywhere else, navigate into your globetrottersiraconlineusa account just as normal. When you see your purchase history, locate the button that says “Sell Another Item”. Fill out the form and submit, we’ll take care of the rest!

FOR MORE INFORMATION PLEASE SEE OUR FULL FAQ ON THE CIRCULATE LANDING PAGE

What can I find in globetrottersiraconlineusa's Circulate Collection?
You will find real globetrottersiraconlineusa customers selling their pre-loved garments, as well as imperfect products being sold by globetrottersiraconlineusa. These pre-loved globetrottersiraconlineusa pieces will ship directly to you from another globetrottersiraconlineusa customer or the globetrottersiraconlineusa team upon purchase.

How do I pay for a pre-loved item?
You will pay via our secure checkout in the same way as with any globetrottersiraconlineusa order. Simply "Add to Cart" and proceed through the checkout as usual.

How long does shipping take?
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number and typically arrives within 3-7 days of being shipped.

Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at globetrottersiraconlineusa customer support email.

What should I do when I receive my order?
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!

Can I buy an item if I don't live in Australia?
Not yet! The Circulate service powered by Recurate is not currently available to buyers anywhere outside of Australia. We are unable to fulfill international shipping orders.